Refund policy

Cold food

Smoked meat is perishable, so it cannot be returned. If your order arrives damaged, spoiled, or with the wrong items, email support@hurtadobbq.com within 24 hours of delivery with your order number and a photo of what arrived, and we will replace it or refund it. If the carrier is late and the food arrives unsafe to eat, we make it right the same way.

Changes and cancellations

Email us before your order ships and we will change or cancel it. Once a cold order is packed and labelled it cannot be cancelled.

Sauces, rubs, pistachios, the cookbook and merch

Unopened items can be returned within 30 days of delivery for a refund to the original payment method. Email us for the return address; return shipping is on you unless we sent the wrong item.

Refunds

Refunds go back to the card you paid with and usually show within 5 to 10 business days of our sending them.